2 Froggy Jumps Bounce House Rentals and More

WHAT CITIES DO YOU SERVICE?

Rockford, Kingston, Genoa, David Junction, Rockton, Garden Prairie, Machsney Park, Winnebago, Roscoe, Crystal Lake, Huntley, Dixon, Woodstock, Shaumburg, Marengo, Caledonia, Freeport, Capron, Cary, Franklinville, Lake in the Hills, Hebron, Union, Lake Zurich, Hampshire, Wonder Lake, Elgin, St Charles, Cherry Valley, Stillman Valley, Poplar Grove

HOW LONG IN ADVANCE SHOULD I MAKE MY RESERVATION?

We recommend you make your reservation at least one month in advance for best selection. However, we will do our best to work with you and can take reservations up until the very day of your party/event.

I AM READY TO MAKE A RESERVATION. HOW DO I GO ABOUT PLACING AN ORDER?

Great! You may contact us through our contact form, email, phone or place a request through our store. We take orders 24/7

DO I NEED TO CLEAN THE RENTALS BEFORE I RETURN THEM?

If you rented linens, under no circumstances should you wash or dry them. If linens become wet while in your possession, please allow them to air dry. Bounce houses and concessions may be wiped if needed. You will not be charged a fee for regular use of equipment unless we deem the equipment was deliberately mistreated. For example if we find food or drink residue or stains in bounce houses since we do not allow them inside.

IS A DEPOSIT REQUIRED?

Yes. A $20 minimum deposit is required for all reservations to keep your date.

CAN I MAKE EDITS TO MY ORDER WITHOUT BEING PENALIZED?

Of course! We recognize that guest counts are likely to fluctuate as the event date approaches. We encourage you to make a “best guess” estimate when placing your original reservation and make adjustments as you become aware they’re needed. Final edits should be made a minimum of two business days prior to the delivery date. Once preparation has begun on your order, changes may be subject to an additional fee.

WHAT IF I HAVE TO CANCEL MY RESERVATION?

Weather related cancellations up to the day prior to rental receive full refund. Deposit is not refunded if cancellations for any other reasons are received less than 14 days prior to rental date.

DO YOU DELIVER?

Yes! We deliver just about anywhere. Delivery in Belvidere Illinois and Poplar Grove is free of charge. For other cities please contact us to provide you with a quote.

DO YOU OFFER CUSTOMER PICK-UP?

Absolutely. Please keep in mind the size of your vehicle when placing your order as most vehicles will not accommodate banquet tables longer than 60″. Certain items do require our professional team to deliver and set-up – examples include bounce houses and water slides.

WHAT TIME WILL MY RENTAL ARRIVE?

Delivery/pick-up schedules cannot be completed accurately until all orders are finalized and therefore are not attempted until the afternoon of the preceding day. Unfortunately, even after we stop accepting orders, late changes to existing orders and other unexpected events such as traffic and bad weather can cause delays or even a shuffling of the delivery schedule. You may call our office at any time on the day of delivery and we will make a sincere effort to estimate the time of our arrival based on the information that is available at the time of your call. We do our best to get you a time that you will be happy with.

DO I HAVE TO BE HOME WHEN YOU DELIVER OR PICK-UP MY RENTALS?

Yes. We need you to tell us where equipment needs to be set-up and you must also sign paperwork. However, if for some reason you cannot be home arrangements can be made but you must let us know at least 2 days before your rental date.

DOES YOUR DELIVERY FEE INCLUDE SET-UP AND TEAR-DOWN?

Yes! Set-up and tear down are included.

HOW DO I GET IN TOUCH WITH YOU AFTER HOURS IF I HAVE AN EMERGENCY RELATED TO MY EVENT?

If an emergency concerning your existing rental order arises during non-business hours, someone on our staff is only a phone call away. Call our main line at 815-505-3359. Please leave a message if no one picks up. We will get back to you as quickly as possible to resolve the problem. If the emergency is life threatening, please call 911.

WHAT HAPPENS IF WE DAMAGE A PIECE OF RENTAL EQUIPMENT WHILE IT IS IN OUR POSSESSION?

After the rentals are returned to our warehouse, we will count in and check your order. You will be charged replacement cost for anything that is broken or missing. We do allow our customers a reasonable amount of time to find missing items as they often reappear. That said, security of the rental equipment is your responsibility! Equipment must be protected from theft and weather-related damage while in your possession.

DO I GET MY MONEY BACK IF I DO NOT USE THE EQUIPMENT?

Unfortunately, no. Once our equipment leaves the warehouse we are not able to rent the items to other customers. Therefore once the items are in your possession, you must pay for them.

WHAT ARE YOUR PAYMENT OPTIONS?

We accept cash, checks, cards and invoice payments. We take any US-issued and most internationally-issued magstripe or chip cards bearing a Visa, MasterCard, American Express, Discover, JCB, or UnionPay logo. Card payments will be charged a 3% convenience fee.

WHEN IS PAYMENT DUE?

Deposit is due immediately upon placing a reservation. Resting balance is due no later than at time of setup. Please be aware that a minimum one day notice is required for all card and invoice payments.

DO YOU OFFER PACKAGE DEALS?

Yes we do! Please visit our package deals page. We also offer personalized package deals and a monthly special to keep things interesting.